Well, what a year 2020 has been! Somehow, it’s been a year that has dragged, causing monotony in our everyday routines and making us wonder whether life will ever change, yet on the other hand it’s gone by in the blink of an eye, leaving us wondering how it’s December already?! It’s certainly been a rollercoaster.
According to TheKnowledgeAcademy.com’s recent heart rate study, this workplace phrase raises our heart rate the most out of all other expressions. In fact, the phrase “Let’s have a chat” raised respondents heart rate to 147 BPM, an 84% increase on the average resting heart rate, which beats 80 per minute.
December 1st 2020 marks the start of Anger Awareness Week, and it really got me thinking about anger and conflict in the workplace.
Unfortunately, too many of us experience anger and unhelpful disagreements in their working life. But this way of working need not be the norm. Far from it in fact. Rather, I would contend that one never needs to experience conflict or arguments in the workplace. Because if employees and leaders alike follow some simple processes and – instead of focusing on blame – they embrace robust problem solving, they can actually eliminate issues early on, well before they become something bigger. This will therefore remove the potential for conflict altogether and ultimately result in a happy and engaged team.