We’ve all heard of the term ‘soft skills’ or ‘power skills’ as they’ve also been coined. They are the essential being and thinking (or social and emotional) behaviours we should all be developing in our workforce to improve future capability alongside the ‘hard’, doing, technical skills too. Soft skills, such as patience, adaptability, curiosity and being able to build relationships and collaborate, are all integral to fostering healthy, respectful and productive working environments; places where we all want – and choose – to work.
I’m sure you have heard the bizarre accusation that the HR and people stuff is merely ‘soft’ and ‘fluffy’? Or perhaps you – as a people professional – have been labelled as less ROI and more pie in the sky?
Well, if so – you wouldn’t be alone.
It’s the perennial issue for HR and people professionals, isn’t it? That unless they provide meaningful objective measures and data sets, they can’t prove real value.