People can be predictable, irrational, logical, emotional and at times even predictably irrational. What we want – or consider to be important – can change regularly during our window of existence.
For instance, if I ask my niece what she would like, it would be Lego or to play football. If I ask my grandma, it would be a cup of tea and the radio. Most of us can relate to the differing needs and wants of family and friends and certainly the spectrum is wide ranging. And of course, it’s the same for employees; within our workplaces we regularly come across people at varying phases of their lives and with very different needs and outlooks on life.